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February 28, 2006
Apple Care and regular backups are your friends
My hard drive failed last Wednesday night. On Thursday morning the Apple Care folks talked me through a number of procedures to try to get it running again; we failed; they sent me a shipping box.
The box arrived Friday morning shortly before I left for a conference. I got my powerbook packed away and DHL called in time for them to pick it up on Friday afternoon.
Monday morning the Apple.com/support web page showed that my computer had arrived; by noon they were repairing it; at 5:19 p.m. they shipped it back. I got it this morning before I left for class!
5 day turnaround - and if it hadn't crossed over a weekend?
I'm very pleased, all in all -- AND I had a complete back up, so it has been easy to get back to normal.
I'd like to thank the colleague who loaned me a spare laptop for the duration!
Posted by CrankyProfessor at February 28, 2006 9:20 PM